Due to the nature of this item it is not always possible for us to identify any missing parts.
For this reason we ask that you please check the pictures carefully, as these show everything that is included.
This item has been very kindly donated to The Arthur Rank Hospice Charity.
Arthur Rank Hospice supports people in Cambridgeshire living with a life-limiting illness and those who need end-of-life care. Our services are provided free of charge to patients and their families. Our aim is to provide the highest quality care, helping them to make every moment count.
100% of the money raised from this sale will go to the charity.
Our sales team do their best to check each item and ensure that the description and pictures provided are as accurate as possible.
Feedback is extremely important to the charity so if you are not fully satisfied with your purchase please give us a chance to resolve any issues by contacting us prior to leaving feedback.
If you have any questions please do not hesitate to contact us via eBay messages, we will make sure that your message is responded to promptly, usually within one working day. Messages sent over the weekend will be responded to on Monday.
If this item is not quite what you were looking for but you would still like to help our cause, please consider providing us with a donation which can be done via our eBay Charity Profile linked below.
We only accept payments via PayPal for items sold through eBay, or cash and credit/debit card if the item is to be collected. If paying via PayPal, please make sure to complete your payment within 24 hours of winning an item. Once your payment has been received we will make sure to dispatch your item as soon as possible, usually within 2 to 3 working days.
Delivery times are calculated in working days Monday to Friday. If you order after 4pm the next working day will be considered the first working day for delivery. In case of bank holidays and over the Christmas period, please allow an extra two working days.
We aim to dispatch orders within 3 working days but sometimes due to high order volume in certain sales periods it may take us a little longer, so please allow 4 days before contacting us. We will attempt to contact you if we become aware of an unexpected delay.
All small orders are sent out via Royal Mail 1st Class, if your order is of higher value it will be sent out via Royal Mail Signed For, which will need a signature, if you are not present a card will be left to advise you to pick up your goods from the local sorting office.
Each item will be attempted to be delivered twice. Failed deliveries after this can be delivered at an extra cost to you or you can collect the package from your local post office collection point.
For larger and heavier items a suitable courier will be used, usually Hermes.
International orders are handled by eBay's Global Shipping Programme.
For full details please see the following eBay help page: Buying an item through the Global Shipping Programme.
Items can be collected from our Cambridge store at Arthur Rank Hospice Charity, 222 Mill Road, Cambridge, CB1 3NF during our opening hours of 9:30 to 5:00, Monday to Saturday. If you would like to collect your item please contact us to arrange this.
Please note collection items must be paid for in cash, or by credit/debit card.
Arthur Rank Hospice Charity uses the eBay Returns system to make the process as easy for you as possible. For full details about the process, and for information on how to begin a return, please see the following eBay help page: Returning an item
If when you receive your product(s), you are not completely satisfied you may return the items to us within 30 days for a refund. Returns will take approximately 5 working days to process once the goods have been received by us.
Items must be in original packaging, in all original boxes, packaging materials, manuals, blank warranty cards, including all accessories and documents provided by the manufacturer.
We strongly recommend that you fully insure your package that you are returning, as well as using a carrier that can provide you with tracking information or proof of delivery.
Arthur Rank Hospice Charity will not be held responsible for items lost or damaged in transit.
Please be aware that it is the responsibility of the customer to cover any delivery charges for returning an unwanted item.
We try very hard to ensure that you receive your order in pristine condition. In the unlikely event that the product arrives damaged or faulty, please contact us via eBay immediately, this will be given special priority and you can expect to receive a response within 24 hours, Monday to Friday. Any incorrect items received will have all delivery charges refunded.
Arthur Rank Hospice supports people in Cambridgeshire living with a life-limiting illness and those who need end-of-life care. Our services are provided free of charge to patients and their families. Our aim is to provide the highest quality care, helping them to help make every moment count.
We care for more than 36002 patients each year across the Hospice in Cambridge, the Alan Hudson Day Treatment Centre in Wisbech and in patients’ own homes via the Arthur Rank Community Team. The care and support provided by our Inpatient Unit, Day Therapy and Hospice at Home teams is practical, holistic and tailored to the individual. Programmes may include psychological support, physiotherapy, complementary therapy, occupational therapy, rehabilitative support, counselling, bereavement and spiritual support.
As a charity, we need to secure £8.1 million every year to deliver our services free of charge to patients and their loved ones. About half of this currently comes from statutory sources, with further funds raised by our Bistro, Education and Conference Centre and Hair and Nail Salon. We are hugely grateful to our local community, which contributes the remainder by raising funds in a number of ways, including: donating to our shops; participating in our events; taking on personal challenges; holding fundraisers; or leaving us a gift in their Will.
We are always looking for new ways to raise funds so that we can continue to provide and develop our vital services long into the future.