Due to the nature of this item it is not always possible for us to identify any missing parts.
For this reason we ask that you please check the pictures carefully, as these show everything that is included.
This item has been very kindly donated to the Arthur Rank Hospice Charity.
Arthur Rank Hospice supports people in Cambridgeshire living with a life-limiting illness and those who need end-of-life care. Our services are provided free of charge to patients and their families. Our aim is to provide the highest quality care, helping them to make every moment count.
100% of the money raised from this sale will go to the charity.
Our sales team do their best to check each item and ensure that the description and pictures provided are as accurate as possible.
Feedback is extremely important to the charity so if you are not fully satisfied with your purchase please give us a chance to resolve any issues by contacting us prior to leaving feedback.
If you have any questions please do not hesitate to contact us via eBay messages, we will make sure that your message is responded to promptly, usually within three working days. Messages sent over the weekend will be responded to on the next working day.
If this item is not quite what you were looking for but you would still like to help our cause, please consider providing us with a donation which can be done via our eBay Charity Profile linked below.
We only accept payments via PayPal for items sold through eBay, or cash and credit/debit card if the item is to be collected. If paying via PayPal, please make sure to complete your payment within 96 hours of winning an item. Once your payment has been received we will dispatch your item as soon as possible, usually within three working days.
Delivery times are calculated in working days (Monday to Friday). If your order is placed after 1pm, the next working day will be considered the first working day for delivery. In case of bank holidays and during the Christmas period where delays are more likely, please allow an extra few days for delivery.
We aim to dispatch orders within three working days. If for any reason there is an unexpected delay in dispatching your order we will make sure to inform you of this as soon as possible.
We use Hermes to deliver the majority of our parcels. If you would like to specify a preferred neighbour, or safe place for the parcel to be left, please leave the details in a message when placing your order.
Some low-value items will be sent by Royal Mail 2nd Class. Some items of higher value are sent by Royal Mail Signed For or Special Delivery, which requires a signature. If you are not present at the time of delivery, a card will be left instructing you to arrange a redelivery, or to collect your order from the local sorting office.
International orders are handled by eBay's Global Shipping Programme.
For full details please see the following eBay help page: Buying internationally with the Global Shipping Programme.
Items can be collected from our Cambridge store at Arthur Rank Hospice Charity, 222 Mill Road, Cambridge, CB1 3NF during our opening hours of 9:30 to 5:00, Monday to Saturday. If you would like to collect your item please contact us in advance to arrange this.
Arthur Rank Hospice Charity uses the eBay Returns system to make the process as easy for you as possible. For full details about the process, and for information on how to begin a return, please see the following eBay help page: Return an item for a refund.
If when you receive your order you are not completely satisfied, you may return the items to us within 30 days for a refund. Returns will be processed within three working days once the goods have been received by us.
Items must be returned to us in the same condition as they were received by you. This includes, but is not limited to: original packaging, original boxes, packaging materials, manuals, blank warranty cards, accessories and documents. We reserve the right to refuse a return or deduct an amount for lost value where the item is returned in a different condition.
We strongly recommend that you fully insure your package that you are returning, as well as using a carrier that can provide you with tracking information or proof of delivery.
Arthur Rank Hospice Charity will not be held responsible for returns lost or damaged in transit.
Please be aware that it is the responsibility of the customer to cover any delivery charges for returning an unwanted item.
We try very hard to ensure that you receive your order in pristine condition. In the unlikely event that your order arrives damaged or faulty, please contact us via eBay immediately, this will be given special priority and you can expect to receive a response within 48 hours, Monday to Friday. Arthur Rank Hospice Charity will cover the cost of domestic return postage for any incorrect or damaged items.
Arthur Rank Hospice supports people in Cambridgeshire living with a life-limiting illness and those who need end-of-life care. Our services are provided free of charge to patients and their families. Our aim is to provide the highest quality care, helping them to help make every moment count.
We care for more than 36002 patients each year across the Hospice in Cambridge, the Alan Hudson Day Treatment Centre in Wisbech and in patients’ own homes via the Arthur Rank Community Team. The care and support provided by our Inpatient Unit, Day Therapy and Hospice at Home teams is practical, holistic and tailored to the individual. Programmes may include psychological support, physiotherapy, complementary therapy, occupational therapy, rehabilitative support, counselling, bereavement and spiritual support.
As a charity, we need to secure £8.1 million every year to deliver our services free of charge to patients and their loved ones. About half of this currently comes from statutory sources, with further funds raised by our Bistro, Education and Conference Centre and Hair and Nail Salon. We are hugely grateful to our local community, which contributes the remainder by raising funds in a number of ways, including: donating to our shops; participating in our events; taking on personal challenges; holding fundraisers; or leaving us a gift in their Will.
We are always looking for new ways to raise funds so that we can continue to provide and develop our vital services long into the future.